Privacy Policy

PLEXTRUD is a B2B trading company headquartered in Shenzhen, Guangdong, China. We supply custom-configured plastic extrusion lines -- including drinking straw lines, biodegradable straw lines, dip tube lines, medical tube lines, and fuse bead lines -- to manufacturers and machinery importers worldwide.

For the purposes of this Privacy Policy, "PLEXTRUD," "we," "us," and "our" refer to the PLEXTRUD trading entity. "You" refers to any individual or organisation visiting our website or communicating with us in connection with our products or services.

We use the information we collect solely for legitimate business purposes, including:

• Responding to inquiries -- processing your product or quotation requests and providing relevant technical information.
• Business communication -- following up on ongoing orders, shipments, commissioning, training, or after-sales support.
• Website improvement -- analysing aggregated usage data to improve content, navigation, and user experience.
• Legal compliance -- meeting any applicable legal or regulatory obligations.

We do not use your personal information for automated decision-making or profiling that produces legal or similarly significant effects on you.

Where applicable data protection law requires us to identify a legal basis, we rely on the following:

• Contractual necessity -- processing required to take steps at your request prior to entering into a contract, or to perform a contract with you.
• Legitimate interests -- operating and improving our website and conducting ordinary B2B commercial activities, provided these interests are not overridden by your rights.
• Legal obligation -- compliance with applicable laws and regulations.
• Consent -- where we have asked for and received your explicit consent for a specific processing activity, such as certain cookies.

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

We may share your information in the following limited circumstances:

• Partner factories and service providers -- we work with manufacturing partners and logistics providers to fulfil orders. We share only the information necessary for them to perform their services and require them to handle it confidentially.
• Professional advisors -- lawyers, accountants, or consultants where necessary for legitimate business or legal purposes.
• Legal authorities -- if required to do so by applicable law, court order, or government authority.
• Business transfers -- in the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction, subject to equivalent privacy protections.

Our website may use cookies and similar technologies to enhance your browsing experience and help us understand how visitors interact with our content.

You can control or disable cookies through your browser settings at any time. Disabling certain cookies may affect the functionality of our website. Where required by law, we will ask for your consent before placing non-essential cookies.

PLEXTRUD is headquartered in China and operates internationally. If you are located outside of China, your information may be transferred to, stored, and processed in China or other countries where our partners and service providers operate.

We take reasonable steps to ensure that any international transfer of personal data is subject to appropriate safeguards consistent with applicable data protection law, including contractual protections with recipients where required.

We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law.

• Business inquiry and correspondence records are retained for as long as the business relationship is active and for a reasonable period thereafter for reference and legal purposes.
• Transaction and contract records are retained in accordance with applicable accounting and commercial law requirements.
• Website analytics data is retained in aggregated or anonymised form.

When information is no longer required, we delete or anonymise it in a secure manner.

Depending on the data protection laws applicable to you, you may have the following rights regarding your personal information:

To exercise any of these rights, please use our contact page. We will respond within a reasonable timeframe and in accordance with applicable law.

We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, alteration, or disclosure. These measures include access controls, secure communication protocols, and confidentiality obligations for personnel and partners who handle personal data.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. In the event of a data breach that poses a risk to your rights, we will take appropriate steps in accordance with applicable law.

Our website may contain links to third-party websites or platforms, such as LinkedIn or YouTube. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

Our website and services are directed exclusively at businesses and business professionals. We do not knowingly collect personal information from individuals under the age of 18. If you believe we have inadvertently collected such information, please contact us via our contact page so we can promptly delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the way we operate. When we do, we will revise the effective date at the top of this page.

We encourage you to review this page periodically. Your continued use of our website after any changes constitutes your acknowledgement of the updated policy.

If you have questions about this Privacy Policy, wish to exercise your data rights, or have a privacy-related concern, please reach out to us through our contact page. We are committed to addressing your concerns promptly and transparently.